Mainframe Technical Account Manager

Job ID
14761
Germany

Company Message

Who is Compuware?

Compuware is unlike any 40-year-old software company you've ever seen; we are nimble, fast and obsessed with excellence and continuous improvement. We empower the world’s largest companies to excel in the digital economy by fully leveraging their high-value mainframe intellectual property. We do this by delivering highly innovative mainframe application development and performance optimization solutions that uniquely enable IT to drive business value. 

The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, high-energy, innovative and assertive team players who have a strong desire to succeed in a team- and customer-oriented environment.

Position Description & Responsibilities

 We are looking for a person who is consultative in nature and interested in understanding and mapping technical challenges to software solutions while also keeping business impact in mind. We are seeking a good communicator who enjoys working with people both in a team and independently. You will need to be organised, methodical, and tenacious enough to drive plans through to their conclusion.

Compuware Technical Account Managers must enjoy, and have the ability, to communicate with both technical practitioners and management level customer contacts to justify technical to business drivers motivating a purchase.  You will be working with a number of varied customers as a trusted advisor providing professional engagement. 

 

PURPOSE OF THE ROLE

The Technical Account Manager (TAM) partners with the sales account manager in helping to meet and exceed revenue targets set by the business. The TAM’s main contribution is through technical excellence as a trusted advisor to both their sales account managers and their customers. Also to assist in mapping business IT to technical requirements involving the CPWR toolset.

Assistance is provided as part of the sales team to strategise on accounts, identify potential solution opportunities and assume ownership of all technical aspects of the sales cycle. Other typical activities include translating customer requirements into business needs, proposing enhancement to product development, seeking new revenue opportunities from existing customers, assurance of software deployment and value realisation and articulation at customer sites, assisting with technical question resolution, and training of customers as well as assisting with the induction of new sales representatives from a technical perspective.

 

SPECIFIC DUTIES

Play a vital part along with the sales team in pre-sales activity such as capturing and translating customer business requirements into technical value propositions, proposal preparation, demonstrations and presentations of CPWR solutions, product installations and proof of concept projects.

  • Coordinating and executing project plans to ensure customer product value realisation, including:  installation, deployment, education, value realisation, value capturing in business terms while incorporating the objective of Sales Account management and the customer.   
  • Managing and executing the various company offerings and initiatives. For example, the Value Improvement Program and Mainframe Manifesto Presentations etc.
  • Taking ownership for the assigned franchise and all supporting information in order to effectively and professionally manage this franchise, such as profiling the customer technology and applications.
  • Continually professionally developing your IT skills, market knowledge and competitor intelligence.
  • Working with a larger team of Field Support to assist efficient resolution of customer challenges.
  • Keeping management aware of potential areas for product, services and educational sales, being continually aware of new products and releases through regular updates with the Product Manager.
  • Representing the company at User Groups and Trade Shows.
  • Provide Professional Services/consulting to customers as required from time to time.

Qualifications

  • Working in the technical Mainframe world in the Germany Region – Banking, Financial Services, or Retail sector experience would be useful.
  • Minimum 10 years’ experience in IT organizations, being either a systems support, system to application liaison with a thorough understanding of the applications development lifecycle or working in applications development teams.  Previous technical roles supporting sales people experience would be advantageous.
  • Knowledge of z/OS (CICS, JCL, DB2, COBOL or PL/I) and experience with IMS, DL1 and Coolgen is useful.
  • Working knowledge of Compuware Mainframe Products (File-Aid, Strobe, Xpediter). Additional experience with Abend-Aid, Hiperstation, Workbench is advantageous. 
  • As many CPWR Mainframe products have GUI frontends some PC skills are required, such as:
    • Familiarity with SQL Server database or Oracle
    • Understanding of how applications servers work (ex. Tomcat)
    • Familiarity with Eclipse framework and BIRT would be welcome
  • Requires a blend of technical, business, consultative and project management skills.
  • Technical understanding, with the ability to assist Sales Account Managers with detailed information on a specific product, or range of products.
  • You need to be positive, passionate and have a personal drive, combined with good analytical and problem-solving skills.
  • A good standard of oral, written, and presentation communication skills in German and English.
  • Ability to work both in a team environment and independently with limited supervision.
  • Organised critical thinker who can structure tasks and work towards successful outcomes.

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