Compuware is unlike any 40-year-old software company you've ever seen; we are nimble, fast and obsessed with excellence and continuous improvement. We empower the world’s largest companies to excel in the digital economy by fully leveraging their high-value mainframe intellectual property. We do this by delivering highly innovative mainframe application development and performance optimization solutions that uniquely enable IT to drive business value.
The Customer Solutions Technical Analyst plays a key role in Compuware’s mission to help our customers “Mainstream the Mainframe”. Technical Analysts provide customers with technical solutions while optimizing the overall customer experience by analyzing customer issues and obtaining a deep understanding of their technical problem(s) and overall objectives. They establish rapport and manage customer expectations, they evaluate and report software problems, and they respond to inquiries relating to product installation, configuration, functionality and capabilities. This position involves direct communication (digital and phone) with customers as well as cross functional collaboration with product managers and engineers. .