ISPW Technical Specialist

Job ID
United Kingdom

Company Message


Compuware is unlike any 40-year-old software company you've ever seen; we are nimble, fast and obsessed with technical excellence and continuous improvement. We empower the world’s largest companies to excel in the digital economy by fully leveraging their high-value mainframe intellectual property. We are tackling what was perceived as impossible – modernizing the mainframe platform using agile and DevOps as our guiding principles.

The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek passionate, curious and conscientious team players who have a strong desire to succeed in a team- and customer-oriented environment.

Position Description & Responsibilities



Primary Roles/Responsibilities:



  • Assisting the sales force with pre-sales activity such as proposal preparation, systems demonstrations and presentations, product installations, pilot projects for proof of concept, and migration project support
  • Participate in pre and mid-evaluation reviews with Prospects and Sales Executives
  • Coordinating installations activity and providing support to customers during installation. Includes hands on user education, training and problem resolution
  • Assistance with defining and implementing customizations
  • Creating appropriate documentation for internal and external usage regarding SCM blueprints and deployments
  • Initial post installation first level support and assistance to customers on an ongoing basis, conducting customer education courses and seminars
  • Keeping management aware of potential areas for product, services and educational sales, being continually aware of new products and releases through regular updates with the Product Manager. Attending and presenting at User Groups and Trade Shows. Functioning as back-up for other product areas





  • Experience with an SCM, such as ISPW, Endevor or Changeman
  • A mainframe applications development background and so understanding and experience of the typical SCM processes
  • Sound working knowledge of Mainframe programming languages such as: Cobol and PL1 and Mainframe operating systems and environments including DB2 and CICS
  • Working knowledge of both JCL,  Rexx and ISPF Skels and Panels
  • Has experience or awareness of Compuware’s Topaz or adequate technical ability to rapidly learn
  • Technical understanding, with the ability to assist Sales Account Managers with detailed information on a specific product, or range of products
  • Ability to apply a broad range of consulting methodologies to complex customer situations
  • Requires a blend of technical, business, consultative and support skills


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